Legal
Terms and Conditions
Effective date: May 23, 2026
Please read these Terms and Conditions carefully before engaging Glitch Devs for services or using our website. These terms form the basis of our relationship and outline both your rights and ours.
1. Acceptance of Terms
By accessing or using the Glitch Devs website (glitchdevs.com) or engaging Glitch Devs for any services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services. These terms apply to all visitors, clients, and prospective clients.
2. Services
Glitch Devs provides custom healthcare software development services, including but not limited to clinical workflow automation, patient portal development, telemedicine platforms, EHR/EMR integration, NABIDH-compliant systems, and healthcare AI solutions. The specific scope, deliverables, timelines, and pricing for each engagement are defined in a separate Statement of Work (SOW) or project agreement signed by both parties. These Terms and Conditions apply in addition to any such agreement.
3. Intellectual Property
Unless otherwise agreed in writing, all custom software, code, designs, and deliverables created specifically for a client project become the property of the client upon full payment of all outstanding invoices. Glitch Devs retains ownership of all pre-existing tools, frameworks, libraries, and proprietary methodologies used in the delivery of services. We may include third-party open-source libraries in deliverables; client's use of such components is subject to the respective open-source licenses.
4. Client Responsibilities
Clients are responsible for providing accurate requirements, timely feedback, and necessary access to systems, credentials, or third-party platforms required for project delivery. Delays caused by late approvals, incomplete information, or failure to provide required access may result in revised timelines or additional costs. Clients are responsible for ensuring their use of any delivered software complies with applicable local regulations, including healthcare data regulations in their jurisdiction.
5. Payment Terms
Payment terms are outlined in each individual project agreement. Unless otherwise specified, invoices are due within fourteen (14) days of issuance. Glitch Devs reserves the right to pause work on any project where invoices remain unpaid beyond the due date. Any disputed charges must be raised in writing within seven (7) days of invoice receipt. Late payments may be subject to a monthly interest charge as specified in the project agreement.
6. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared during the course of a project engagement, including but not limited to business strategies, patient data structures, system credentials, and technical architectures. This obligation survives the termination of any project agreement. Glitch Devs will not disclose client information to third parties except as required by law or with explicit written consent.
7. Healthcare Data and Compliance
Glitch Devs does not store, process, or access live patient data unless explicitly agreed to in writing as part of a project scope. When handling or designing systems that will process protected health information (PHI), we follow applicable standards including UAE NABIDH regulations, Saudi NHIC guidelines, and international best practices. Clients remain responsible for ensuring their deployed systems meet the regulatory requirements of their operating jurisdiction.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Glitch Devs shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services or any deliverables, even if advised of the possibility of such damages. Our total liability in connection with any project shall not exceed the total fees paid by the client for that specific project in the preceding six (6) months.
9. Warranties and Disclaimers
Glitch Devs warrants that services will be performed with reasonable skill and care in accordance with the agreed specifications. We do not warrant that any software will be error-free or uninterrupted. All other warranties, express or implied, are disclaimed to the fullest extent permitted by law. Any warranty or defect correction period will be specified in the individual project agreement.
10. Termination
Either party may terminate a project engagement by providing written notice as specified in the project agreement. Upon termination, the client is responsible for all fees incurred up to the termination date. Glitch Devs will provide all completed work product to the client upon receipt of outstanding payment. Provisions of these Terms that by their nature should survive termination (including intellectual property, confidentiality, and limitation of liability) shall continue to apply.
11. Website Use
The content on this website is provided for informational purposes only. You may not use automated tools to scrape, copy, or reproduce website content without written permission. Glitch Devs reserves the right to modify or discontinue any part of the website without notice. We are not responsible for the content of external websites linked from this site.
12. Governing Law
These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes arising from these terms or any project engagement shall first be subject to good-faith negotiation. If unresolved, disputes shall be referred to the courts of the UAE, unless both parties agree to alternative dispute resolution.
13. Changes to These Terms
Glitch Devs reserves the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of the revised terms. For active project engagements, changes to terms will not affect agreements already in place unless agreed to in writing by both parties.
14. Contact
If you have any questions about these Terms and Conditions, please contact us at glitchdevs.io@gmail.com. We aim to respond to all inquiries within two business days.
Questions about these terms?
Reach out and we'll be happy to clarify anything.
glitchdevs.io@gmail.com